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4 hours ago
I’ve been having issues with the internet since tuseday, I’ve done a test and restarted the router after waiting 20/30 minutes. Internet works for about a hour or so and then cuts off again. I’ve done a connection test and it says “there seems to be an issue with the router” would a new router solve this? If so I would like to be sent a new one. Thank you
2 hours ago
You're Welcome 🙂
Regards
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
2 hours ago
Thank you
3 hours ago
Hi
Router should be out in next 24-48hrs.
As soon as there is a tracking number, I'll drop you a PM with the reference.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
3 hours ago
Thank you, will I be getting a email for the delivery?
3 hours ago
Hi
Line tests are clear, so nothing obvious showing for your line.
A new router is on they way so this can be ruled out for you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
4 hours ago
Updated
4 hours ago
Updated
4 hours ago
Hi
Can you please update your Community Profile to include your
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.