No internet but white light stays on

[Jaytallett]

I’ve been having issues with the internet since tuseday, I’ve done a test and restarted the router after waiting 20/30 minutes. Internet works for about a hour or so and then cuts off again. I’ve done a connection test and it says “there seems to be an issue with the router” would a new router solve this? If so I would like to be sent a new one. Thank you 

[Karl-TalkTalk]

Hi @Jaytallett 

I've sent you a PM with the router tracking info.

Regards,

Karl. 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Jaytallett]

Thank you 

[Karl-TalkTalk]

Hi

Router should be out in next 24-48hrs.

As soon as there is a tracking number, I'll drop you a PM with the reference.

Thanks  

Karl. 

[Jaytallett]

Thank you, will I be getting a email for the delivery? 

[Karl-TalkTalk]

Hi

Line tests are clear, so nothing obvious showing for your line.

A new router is on they way so this can be ruled out for you.

Thanks  

Karl. 

[Jaytallett]

Updated

[Jaytallett]

Updated 

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl