No landline pone since switching to Eero

[Parkside1]

Hi

Had eero set up at home, yesterday. Internet and Wi-Fi working fine. Have connected our phone to the adapter via the connector provided, as per the instructions. There still isn't a blue status light showing for the phone on the adapter. The power and internet blue lights are lit. We can't make or receive calls on it.

[Chris-TalkTalk]

Hi Parkside1,

Is the line completely dead?

Chris

[Parkside1]

Updated profile.

[Parkside1]

Yes. Tried that.

[Michelle-TalkTalk]

Hi,

Apologies for the confusion. The below FTTP box.

Fibre Connection Box lights guide - TalkTalk Help & Support

Michelle

[Parkside1]

Sorry., what's the ONT?

[Michelle-TalkTalk]

Hello,

Thanks. Did you also try powering down the ONT too?

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Parkside1]

Hi Michelle

We've tried this twice, now and it's still the same. Two blue lights for power and internet. Nothing for phone.

[Michelle-TalkTalk]

Morning,

Thanks for your post and I'm sorry to hear this. Could you try the below please.

RESETTING YOUR DIGITAL VOICE ADAPTER

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

1. Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
2. Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.

Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle