PlayStation Portal issues

[Adamp02]

Hi Everyone,

I switched over to TalkTalk fibre 150 as it appeared a better deal than I was already receiving. Whilst in general the WiFi appears to be okay, there’s still some spots in the house that don’t connect. Most frustratingly, I’ve a PlayStation Portal and the connectivity is non existent. Every 20 seconds or so, the connection drops, no matter where I play. PS5 on the whole, connection is good.

I live in a new build, so the internet box is located under the stairs cupboard. This is approx 20-25ft from the living area and maybe up to 35ft to the spare room where the PlayStation lives, so distance wise I can’t see there being any issues. 

When the PlayStation was ‘wired’ in, the connection was 50% better. However, this isn’t feasible for a long term solution. 

Anyone able to offer any help / advice as to how I can resolve this? 

Thank you! Adam

[KeithFrench]

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Adamp02]

Hi @KeithFrench 

Yes, I’d love it to work over WiFi as it will make everything much easier. I can’t see a reason as to why the Portal doesn’t work, it almost seems like there is too much interference. I’ve moved the router out of the cupboard, but this hasn’t made any difference. 

In terms of the WiFi, all I can think of is upgrading to a higher speed or getting an extension. However, this means costs which would be why a connection via Ethernet sounds more realistic. Unless you are able to give any further WiFi connection advice that I may have missed? 

thank you,

[KeithFrench]

Hi @Adamp02 

Can't it work over WiFi, I thought that was the whole point of me trying to help on in post #2.

[Adamp02]

Hi @KeithFrench ,

The Eero router itself has 2 ports on the back - 1 which plugs in to the BT Openreach Box and the other is ‘spare’. I assume that the gigabit switch would only be useful if there wasn’t a spare port on the Eero router already? Would your suggestion be that I then somehow trail the wire up through the cupboard and into the room needed? 

thank you again - Really appreciate your help. 

[KeithFrench]

You do not need an electrician to add additional Ethernet ports to an eero. You just need to buy a Gigabit switch with enough ports for your requirements, like this example:-

https://www.amazon.co.uk/TP-Link-LS1005G-Wallmount-Ethernet-Splitter/dp/B07VWB347G/ref=sr_1_4?crid=1... 

Just connect one port to the eero and all devices requiring an Ethernet connection to the other ports.

[Adamp02]

Hi @KeithFrench ,

thank you for taking the time to reply. Currently, both the ONT (BT Openreach box) is wired under the cupboard - The Eero router was also in the cupboard but have moved it outside of the cupboard. I’ve left it here for 24hours, but it hasn’t made any difference to the Portal connectivity. 

Reading additional information online, it sounds as though the best practice is for the PlayStation to have a wired connection, which isn’t ideal and would mean getting an electrician/engineer or sorts out to install additional ports. 

Do you happen to have any other possible suggestions to avoid this? 

thank you again

[Michelle-TalkTalk]

Hi Adam,

How are you getting on?

Thanks

Michelle

[KeithFrench]

Hi @Adamp02 

You say that the "internet box" is in the understairs cupboard, but is this the router or ONT? The router MUST be out in the open.

Which make/model of router do you have?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.