Reward Card

[Lizzie2024]

My old package us finishing. I have been offered exactly the same service at fixed price. But it is classed as a new package. I notice online new packages come with a £50 reward card. I was not offered one. Do I call again and point this out?

[Arne-TalkTalk]

Hi Lizzie2024

Unless you we specifically offered it, you wont be eligible. 

Regards.

[Gliwmaeden2]

I've never been offered one!

It doesn't happen so often with straightforward renewals  - usually new customers are offered it as an extra incentive. If you very nearly leave and they desperately want you to stay, they may use it as a further incentive. 

But it's better, on the whole, to just phone up and try to get them to better the offer and have a steady, sensible discount, @Lizzie2024.

03451 720088 (9am -7pm Monday to Friday, till 6pm Saturday)

Sometimes it takes for ever to track the voucher down, wastes people's time and energy and spoils the enjoyment if it takes so long to get hold of it. I really wouldn't bother!