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Router didn't arrive

Hindzia_0
First Timer
Private Message

on ‎10-08-2023 10:56 AM

Message 6 of 6

Two weeks ago (28.07.2023) i confirm order to upgrade Fibre 65 to Full Fibre... Tomorrow 11.08.2023 i have appointment with engineer to install wire and other stuff... but router never arrived.

I see a lot of customer have this problem...

 

Maybe its time to make some noise about this problem in social media.

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Hindzia_0

on ‎10-08-2023 12:22 PM

Message 1 of 6

Hi

 

We currently only supply the wifi hub router that you are using at the moment and do not have any other models available.

 

Thanks  

Karl. 

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Hindzia_0
First Timer
Private Message

on ‎10-08-2023 11:53 AM - last edited on ‎10-08-2023 12:15 PM by

Private Message

Message 2 of 6

I read and waited for the package. Every time I increased my connection speed I got a new router.

 Its, much better if i  dont must change my router.

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Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Hindzia_0

on ‎10-08-2023 11:20 AM

Message 3 of 6

Morning,

 

If you have the Wifi Hub router then this will work with the FTTP connection. Were you advised that you would receive a different router?

 

Thanks

 

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Hindzia_0
First Timer
Private Message

on ‎10-08-2023 11:13 AM

Message 4 of 6

Yes i sitll use my old Fibre 65 connection and router

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎10-08-2023 11:11 AM

Message 5 of 6

Hello,

 

Thanks for your post. Can I just confirm, are you currently using a Wifi Hub router with your current connection?

 

Thanks

 

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