Router flashing orange after power cut

[Lundy06]

We had a power cut in our area last night and since then my router hasn't worked. The light is flashing orange and I've tried all suggested solutions, ie. switching it off for 20 mins, unplugging it, and resetting it, and it's still flashing amber. Can someone help please as I rely on WiFi calling due to bad signal in my house.

[Debbie-TalkTalk]

Hi @Sophiebanyard 

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

[Anonymous]

@Sophiebanyard 

You will need to open your own thread the support staff will not answer you in another customers thread.

(TT community rule)

You  also need to add the info in  post #2  to save time.

[Sophiebanyard]

Hi Carl 

im having the same issue after a power cut, all diagnostics and internet connections have been ran and found no fault 

[Karl-TalkTalk]

Excellent, thanks for confirming.

Karl.

[Lundy06]

Hi Karl,

My new router has arrived and is working perfectly. I'm back online! 🙌

Thanks again for your help.

[Karl-TalkTalk]

No Problem 🙂

Router should arrive within 48hrs.  Connect up as soon as it arrives and let me know here.

Karl 

[Lundy06]

Thanks Karl 🙂

[Karl-TalkTalk]

Hi

Tests are clear. A new router is on the way to make sure this has not been damaged by the power cut.

Karl.

[Lundy06]

Hi Michelle,

I've done that now.

Thanks,

Sara

[Anonymous]

Good morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle