Running line test fails

[wmorrish]

Hi

My full fibre has died, I'm no longer getting a WAN IP address. The openreach fibre box is not flashing red.

When I run a line test it stops halfway and states:

We’ve run into a problem

Sorry, we’re working hard to resolve this issue.

Please try again later.

Help!

Thanks

[Michelle-TalkTalk]

Morning,

Thanks for confirming and I'm glad to hear this. TalkTalk support staff are here Monday to Friday and our members are here 24/7 and are able to provide general none account specific advice until we are back online.

Thanks

[wmorrish]

Morning, this fixed itself over saturday night.

I was confused about the 24/7 support however, with no one from TT looking at this over the weekend?

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. Have you been in contact with our Future Fibre faults team since your last post?

Thanks

[Gliwmaeden2]

@GeorgLee1994, could you start your own thread, as staff will need to look into your issue separately?

They won't be back on here before Monday. 

@wmorrish and @GeorgLee1994, make sure that you have completed your community forum profile details for TT staff to identify your account. 

Add your account number in Personal Information. 

Go via your avatar/name; settings. SAVE CHANGES. 

[GeorgLee1994]

Me too, nothing to add except you aren't the only one. This is getting tiresome