Sagemcom fast5364 dropping Wifi or Ethernet connection

[Mariusj]

Hi, 

i am using wireless and wired connections. About 1-2 month ago random devices couldn't connect to  wireless LAN. Wired ones had no issues. Internet was always available on still connected devices and internet speed was very good. 

Usually restart of router was helping and issue didn't reappear dor a week or two. But last two weeks was every other day. This week every day couple times it looses Wireless connectivity on some of devices only. Its not the same devices are keep disconnecting. When connection is dropped then SSID cannot be found at all. Last two days wired connection was lost - laptop wasn't getting IP address allocated by router. It took about 3 restarts to get wired connection established and get wireless running again. Yesterday found router without any lights on. Replaced power adaptor - it worked straight away. But today already two times it dropped wireless connections and again couldn't connect via LAN port. As always - it happens only to random wireless devices, whilst wired ones all three cannot connect. Looks like its getting worse. Browsing through admin menu is very slow, sometimes need to close internet browser and to log on again. 

Router shows latest firmware. 

Please could you advise what next steps could be to resolve this issue?

[KeithFrench]

You could have Wi-Fi issues as well as an unstable connection, which would account for this. Whilst I can help a lot with wireless problems, it is important to deal with the potentially unstable connection first.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.