Slow speed still having problems

[Tomcat13]

I’m still having problems with my broadband. I now have a new router and I am connected again but my speed is very low. I’ve tried to resolve it but just get nowhere. 

[Philile-TT]

@Tomcat13 please do use the contact details provided above by @KeithFrench for further assistance.

[KeithFrench]

Hi @Tomcat13 

The first thing to do is to prove if the problem is with the full fibre network or internally within your property. I assume that is what you have - what speed should you get, as you have not said? Please can you connect a wired (Ethernet) device to the ONT in place of your Sagemcom Wi-Fi Hub 3 (again, I am presuming this, as it is now the only one supplied with FF150 & above). If you do a speed test at this point, what speeds do you get?

How do your devices connect to the Hub 3 (Wireless and/or Ethernet)?

[Tomcat13]

Hi Keith thanks for replying. I’ve been having trouble with my broadband for weeks now. Eventually got a new router it’s a seegam. But since getting back online the speed is only 13 mb and was 56 before. I’ve done all the tests and talktalk say they’ve opened a case but nothing happens. I’ve done this 3 times now and they just keep saying case open. I’m really getting to the point where I’m thinking of going to another provider and paying off the contract because I’m just so fed up with it. 

[KeithFrench]

You do not give any details about the package, router or where you are looking to identify this slow speed. Please either expand on this, or, as you have posted this in the Full Fibre board, contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 09:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

You may not always be able to speak to someone on this number; they may send you a text message instead. If that is the case, the text will contain a link to start an online chat. On that chat, you can insist on speaking to a person, but there may be a delay before you are connected.