TPLink AX1500 router VLAN ID

[Jason10jedburgh]

I lost Internet on Sunday and only today had an email saying that they are sending me a new router which probably won't get here till Wednesday.

I have a TPLink AX1500 router and reading other post, as I have a city fibre ONT, it seems I need the vlan turned off as I can't set the ID to 0.

Is it possible to do this for me please?

Regards,

Jason

[Chris-TalkTalk]

Glad to hear it's working now. The new profile will work with the eero (the old one wouldn't) and yes you should also receive a digital voice adapter

Chris

[Jason10jedburgh]

Thank you Chris,

My router is working now.

This won't cause any issues with the eero router which is being sent will it?

Also, as I use the phone over the Internet, I believe I need an adapter to connect the telephone to the new router, will that be sent at the same time?

[Chris-TalkTalk · Accepted solution]

Hi Jason,

I've changed your profile, can you please retest and let me know if the profile change has made any difference

Chris

[Jason10jedburgh]

Can I please confirm that I should be able to connect a computer directly to the City FIbre ONT to check and use Internet?

I'm sure I tried this on Sunday and it didn't work.  I'd totally lost Internet on Sunday.

[Jason10jedburgh]

No, it's a different router.

But I have a fibre router connected now and still can't get Internet.

[Jason10jedburgh]

Yes, I've tried all that, left it with a dynamic IP.  No Internet.

Tried setting VLAN ID to 101 also had a VOIP and IPTV ID which I set to 2 and 3.  No Internet.

I reported problems on Thursday and probably won't get a new talktalk router until Wednesday, so wanted something else which worked for next time.

[Gliwmaeden2]

Yes, I see what you mean!

[ferguson]

@Gliwmaeden2 

I think they are asking for help in setting up an alternative router in the meantime. Although I see where you are coming from, like you I spotted the earlier thread, but decided to let this query stand alone, rather than pulling them together. 

[Gliwmaeden2]

Are you referring to the router that staff confirmed was being sent out, @Jason10jedburgh, in this thread?

https://community.talktalk.co.uk/t5/Full-Fibre/Router-keeps-cycling-between-white-and-flashing-orang...

It's really better to simply follow up under the same topic once staff have reached the thread.

[ferguson]

Have you actually tried connecting it from the WAN port to the LAN port on the ONT? 

[Jason10jedburgh]

Or did I read it incorrectly and should it just work as I can connect without setting the vlan settings.