TalkTalk Has Gone Router Mad

[jall13]

I've just upgraded to fibre optic and have been sent three routers, and a fourth which hasn't been delivered. Has TalkTalk gone mad? What the hell am I supposed to do with the spares? I am most certainly not paying to send them back. Will you stop sending me routers? I also don't know what I'm supposed to do with my old broadband router, I haven't received any  instruction since signing the new contract.

TalkTalk, your customer service is the worst I've ever experienced, and I cannot get my head around the fact I have to voice this on a forum rather than just emailing you directly.

Looking forward to some instruction for the pile of routers by my front door.

Thanks

[Kelst]

Are these eero routers , if they are you can use one of the spare ones to create a mesh network and that will solve your issue with wifi coverage 

[Arne-TalkTalk]

Hi Jenny

I have requested bags to be sent you ASAP.

Regards

[jall13]

Hi Arne, 

There are no prepaid returns bags with my routers - please can you arrange for 2 of these to be sent to me. 

Can you also send a prepaid bag for the return of my old router?

Thanks,

Jenny

[Arne-TalkTalk]

Hi jall13

Yes we recycle old routers also. 

For the WIFI issue start a thread in the broadband section and someone will be able to help 

Thank you

[jall13]

Hi Arne, 

Ok so I don't need them all haha. 

OK and what should I do with the old router which I binned the box of 5 years ago? Do you recycle these?

Finally, my wifi does not reach the whole apartment, how do I extend this further? 

Many thanks,

Jen

[Arne-TalkTalk]

Hi jall13

Apologies for the issues you have had.  

Each router should have a pre paid returns bag included in the box.  If there isn't we can request some to be sent you.

Apologies again.