UFO customer service zero out of ten

[Archer2]

Hi I have had no Internet for a week now and what's even worse is that i still don't know why? 

After trying to use the live chat function and getting now response after i mention that i'm with the UFO service, or waiting on hold for over 40 minutes only to be cut off.  This level of customer service is terrible ! I'm now at this point of raising a to try and get some attention from someone who can tell me what is going on. Can someone from UFO talk talk tell me what i can do. 

[Arne-TalkTalk]

Hi Archer2

I have asked the auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

[Archer2]

Heard nothing of compensation yet can anyone help 

[Archer2]

HI would it be possible to let me know if my compensation is due 

[ferguson]

Great news indeed.  🙂

It will be a minimum of 30 days from when the issue was fixed and should appear on your bill automatically. If it does not, then it will probably be best to start a new topic in the Billing section. 

[Archer2]

Hi Ferguson 

great news today we had a bunch of engineers turn up and fix the problem by pulling in a new line from the nearest comms box in Hamilton drive. 

Which has sorted the problem out and i now have internet at the property. 

would it be possible to progress my compensation claim now ? 

thanks 

[ferguson]

Odd. How s this?

https://community.talktalk.co.uk/t5/UFO/UFO-customer-service-zero-out-of-ten/m-p/2957545#M3278

[Archer2]

apologies this maybe me not being very bright but this is message 19 

[ferguson]

Have a look at Message 19 where @Gliwmaeden2 has already provided a link. 

[Archer2]

can you give me  clue on how the compensation will be calculated ? for example how much per day ? 

[Michelle-TalkTalk]

Hello,

I've re-escalated this now. Auto Compensation would be looked into by the team as soon as the fault is resolved.

Thanks

[Archer2]

What ! did you read my last post, this service is a joke. My fibre cable has been cut so no it doesnt work could you possibly answer my compensation question 

[Michelle-TalkTalk]

Hello,

Can I just confirm, have you been in contact with the team since your last post and is your connection now working?

Thanks

[Archer2]

what does ASAP mean "As SLOW As Possible" ?

[Archer2]

Hi Just letting you know know one has called i still have no internet I'm not able to contact Kelly communications myself, Know one can tell me if i'm due compensation and how much that will work out to be. My thread is named more aptly by each day that goes by. 

rubbish 

[Archer2]

great thanks will they be able to give me a date of when Kelly Communications plan to attend ?

[Michelle-TalkTalk]

Morning,

I've contacted the team now and have asked them to contact you again ASAP.

Thanks

[Archer2]

After being cut off once and then waiting another 10 minutes (which is an improvement) i have spoken to someone who has confirmed that he cannot tell me anything as Kelly communications dont want Talk Talk to estimate the time that their engineers will attend. 

All i want know is how long this problem will continue for i have no internet since 21st Feb the only number i have is yours but you cant tell me anything. Can you understand my frustration ? 

can you confirm that this problem qualifies for your compensation scheme please as this is now the only thing keeping me going knowing that i'm not being charged for a service that i cannot use or find out when i can use it. 

[Archer2]

yes

[Michelle-TalkTalk]

Hi,

Is the best number to contact you on in your profile and I will ask the team to try again.

Thanks

[Archer2]

Knowone has rung me yet