UKTV Play constantly buffering

[MaureenK]

I have recently moved to Talk Talk Full Fibre 150, and since then have been unable to watch the UKTV Play App on my Sony Bravia smart tv without constant buffering.  Have tried switching off the Eero router, together with switching off TV fully but with no success.  I noted an older post similar to mine which suggested disabling Add Blocking, but this has not helped either.  Can anyone help at all.  Thanks.

[MaureenK]

Have updated as requested.

[fr8ys]

Hi,

Have you checked your Eero app to see if there are any updates pending?

I had something similar with another app and when I updated it worked fine. Not sure why an outstanding update should affect anything but it's worth a try.

Not sure how the Sony TV apps work, but is the app up to date?

Is there anything similar on the Sony Forum regarding Apps buffering? It may be worth a look in case it's TV related.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you