Upgrade

[mkohtamaki]

Hi, 

we were due an upgrade to our broadband but there was an issue with the original delivery and we had to send it back. We were then supposed to get a replacement order but nothing was sent. Could we still get the upgrade, as originally agreed, please? Thanks 

[Arne-TalkTalk]

Hi mkohtamaki

There is an order going through with a go live date of 25th March. 

Regards

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.