Dear TalkTalk Customer Service Team,
My name is Ajitha Sunny, and I am writing regarding my previous broadband account, Account Number: ** removed **(Fibre 65 plus TV), which I have requested to cancel.
As per my conversation with one of your customer service agents on 21st December at 12:55 PM, I was assured that the cancellation charges of £138.50 would be waived because I have taken a new connection with TalkTalk under Account Number: ** removed **(Fibre 150 plus TV), registered in my husband’s name, Sunny Thankappan.
However, despite this assurance, I continue to receive multiple emails, messages, and mail requesting payment of the cancellation charges, which has become increasingly frustrating and stressful.
I have been a loyal customer since past 2 plus years and even wrote a 5-star review on Trustpilot to commend the excellent service I initially experienced. Given the commitment made by your team during the phone call, I kindly request the following:
Immediate confirmation that the cancellation charges have been waived as per our discussion.
Cessation of all further communications regarding these charges.
A formal written response acknowledging this resolution.
I would greatly appreciate your prompt attention to this matter, as it has caused unnecessary inconvenience. Please confirm once this issue is fully resolved.
Thank you for your understanding and assistance.
Kind regards,
Ajitha Sunny
