Weak WIFI signal with Full fibre 150 using Eero 6 from Talk Talk

[jezSmith]

Hi. I have just upgraded to the Full Fibre 150.

Instillation fine. Modem provided fine. Connection by ethernet cable fine.

Wifi connection dreadful. 

Only casts about 4 meters. Live in a small flat. Previous modem was not great but better than Eero 6. 

Have raised complaint with Talk Talk but they just recommend I pay more and get Total Home so they can send me another modem to mesh. 

I really feel let down by Talk Talk. I have upgraded my contract and been given a service that is not fit for purpose. i.e here is your new service but it is no good so upgrade and pay more!

I understand that they do not want to be handing out extenders to everyone who has complained about weak wifi but from my point of view this is the only option for selling a package that does not work even in a small flat. 

Finally if they had said at point of sale that I would probably need to pay for a mesh I would have gone with a different provider as I was in the process of leaving when they offered me this package.

[Karl-TalkTalk]

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks  

Karl.