cancellation without explanation

[FoxFarm]

Although I had an activation date of July 6th, was surprised that it was not working, so I called Talk Talk support and the person agreed a new date of 27th July. This was because Openreach needed to sort out the connection.

However I have hust recd an email saying… Sorry you have cancelled…. I didn’t know I had.

So logged onto my Talk Talk account which states… Cancelled…..

Why is this? I haven’t had any other explanation…

[Arne-TalkTalk]

I'm sorry to read that, I have checked today and there are no email address connected to the account , it look's like one of our CS team have removed it. 

[FoxFarm]

I contacted the sales team yesterday, unfortunately I am unable to progress with a new order because my current account (cancelled by Talk Talk) uses my only email address and therefore I would need to create a new email address before a new order can be accepted.

This is something I am not prepared to do. So unfortunately it looks as if I will be using an alternative fibre provider.

[Arne-TalkTalk]

The order will need to be placed again, You will need to contact the sales team again.

Sorry. 

[FoxFarm]

My Unit AA Fox Farm, is completed, it has the Openreach connection from a box outside to a small unit inside the property. It has electricity and has block walls, there will be no 'boarding out' of my unit.

The builders are completing other properties on this site which ARE being boarded out, so I can only guess the Openreach engineer went to the wrong unit when they made the visit.

[Arne-TalkTalk]

Hi @FoxFarm

Is this a new property ?  Openreach notes show they cancelled the order "No router, or electricity. Rooms are boarded out. and not plastered. The engineer won't get drill through any wall due to boarding adding to thickness " 

[FoxFarm]

Profile updated

[Arne-TalkTalk]

Hi FoxFarm

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

Staff will not be back on here before Monday, @FoxFarm.

You are best phoning on Saturday or using Chat either day at the weekend to look into this. 

Full details of opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529