poor upload speed

[pintudey]

Hi,

I got my Fibre 500 today, downloading speed seems very good as expected however, the upload speed is between 1.5 - 7 Mbps. which is well under SLA (71Mbps) even though the speed test on eero app shows 35Mbps upload. 

Also, no eero advanced security is enabled.

Could you please help

Thank you

Pintu

[ferguson]

@pintudey 

You shouldn't be charged for a replacement eero if you return the previous one. If there wasn't a returns bag with the new one then the support team can arrange for this this to be sent to you. Bear in mind that they won't be back online until Monday.

[pintudey]

Hi,

No one bothered to look into it, I must say it's very unprofessional. I didn't expect this from you. 

I have noticed a charge for an eero replacement, which I believe I should not be responsible for. I kindly request guidance on the process for returning one of the eero devices.

Thank you

Pintu

 

[Chris-TalkTalk]

Apologies, I'll chase it up again

Chris

[pintudey]

Hi,

Any update? still, I haven't been contacted by anyone.

Thank you

Pintu

[Chris-TalkTalk]

Apologies for the delay, will do

Chris

[pintudey]

Good morning Talktalk,

I haven't received any contact from the full fibre team, so I would greatly appreciate it if you could give them a nudge and get someone to address this issue urgently. The poor upload speed is causing substantial difficulties for me while working from home.

Thank you

Pintu

[Chris-TalkTalk]

OK thanks. I'll pass this to our future fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly 

Chris

[pintudey]

Hi Chris,

Yes, I have done the test while all other devices disconnected. 

I have now done a speed test at ONT, getting really poor upload speed.

Please check the video here. Speed test at ONT 

Thank you

Pintu

[Chris-TalkTalk]

OK thanks, have you tested with just one device connected by wifi and all other devices disconnected? Just wondering if one of your devices is causing the upstream bandwidth issue

Chris

[pintudey]

test on Fast

[pintudey]

Good morning Chris,

Yes, I am getting slow upload speed across all my devices.

Android phones/tablets

iPhones

Windows Laptops

Windows Desktops

I am really struggling Teams calls during a presentation.

Thank you

PIntu

Test on a Dell Windows Laptop

[Chris-TalkTalk]

Hi pintudey,

Do you get the slow wifi upstream speeds on more than one device?

Chris

[pintudey]

Hi Karl,

Would it be possible to move my connection to a different connectorised block terminal port?

Thank you

Pintu

[pintudey]

Hi Karl,

I am using the new cable, which came with the new eero.

Thank you

Pintu

[Karl-TalkTalk]

Hi

can you swap out the ethernet cable that goes from the ONT to the eero so we know that it is not faulty.

Karl

[pintudey]

Morning Michelle,

Here are the speed test results directly at ONT.

Thanks

Pintu

 

[Michelle-TalkTalk]

Morning,

Can I just confirm, what speeds do you see if you run a wired speed test directly at the ONT with the eero removed please?

Thanks

[pintudey]

Morning Karl,

Here is the speed test result with the new Eero. 

Device that supports wifi 6

 Device that doesn't support WiFi 6

 

Does it mean, it could be an issue with the cable or ONT device itself? 

Thanks

Pintu

[Karl-TalkTalk]

Hi

Ok, this is a strange issue.  I've a new EERO on the way as I want to see if this will change the readings.  When this arrives, power off the ONT for 30 minutes, connect the new EERO, then power on and set it up.

Karl.

[pintudey]

Morning Karl,

Here is the speed test result after power down for 30 minutes all equipment.

Thank you

Pintu