on 17-03-2022 10:29 AM
Out of the blue a couple of weeks back, I had a text from Openreach, advising that FF was to be installed. I hadn't asked for it, but thought OK.
Guy came yesterday and did the necessary. However, I now have no dial tone on my land line and he didn't advise me about phone matters. Was told by another engineer this morning that I had to plug my phone into the back of the router, but the connection doesn't fit.
I now understand that I should have been sent a new VOIP router for use with FF. When will this be sent please. I don't use my land line much, but I do need it.
on 17-03-2022 12:17 PM
Hi Ian A,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.