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New Router

IanA1
First Timer
Message 2 of 2

Out of the blue a couple of weeks back, I had a text from Openreach, advising that FF was to be installed. I hadn't asked for it, but thought OK.

 

Guy came yesterday and did the necessary. However, I now have no dial tone on my land line and he didn't advise me about phone matters. Was told by another engineer this morning that I had to plug my phone into the back of the router, but the connection doesn't fit.

 

I now understand that I should have been sent a new  VOIP router for use with FF. When will this be sent please. I don't use my land line much, but I do need it.

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1 REPLY 1

Chris-TalkTalk
Support Team
Message 1 of 2

Hi Ian A,

 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

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