Call boosts
on 04-12-2023 02:53 PM
Message 12 of 12
I have been trying to change my call boosts from free anytime call to just evening and weekends.
I have added the weekend option but am unable to cancel the anytime call boost. It states you can but the anytime does not show on my manage service screen. Unable to get through to live chat - has TalkTalk given up on that? Hope someone can help.
Kevin Evans
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11 REPLIES 11
on 05-12-2023 11:58 AM
Message 1 of 12
I can see the evening and weekends boost has been added.
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on 04-12-2023 09:08 PM
Message 2 of 12
@acftus, yes, webchat used to leap off the page at us, some might say rather obtrusively.
It's not been available like that on the forum for quite a few years. You don't need to be signed into My Account to use it.
It is always via the blue button. Out of hours it is a bot.
If you have trouble accessing it, try another browser, disable ad blockers and allow pop ups.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Gliwmaeden2, a fellow customer.
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on 04-12-2023 08:56 PM
Message 3 of 12
Give Chris a chance to get back to you during normal working hours, you do appear to have completed your profile details now,
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on 04-12-2023 07:39 PM
Message 4 of 12
Must admit with the lack of response to my enquiry. I have been with TalkTalk for many years and they had improved their customer support significantly over the time. However these last 6 months has seen a reversal of that and you cannot get hold of anyone in customer support to help. It looks as though you are quite happy to take money but unable to assist in rectifying a simple issue. I am now paying twice for the same service. Not at all happy.
Kevin Evans
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on 04-12-2023 05:08 PM
Message 5 of 12
Any news yet Chris?
Kevin Evans
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on 04-12-2023 04:25 PM
Message 6 of 12
At one time Web Chat used to pop up as soon as you signed in. Now its difficult to find and when you request further help you just get a green circle going round and round endlessly.
Kevin Evans
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on 04-12-2023 04:15 PM
Message 7 of 12
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on 04-12-2023 04:12 PM
Message 8 of 12
What has happened to Web Chat. Has it been discontinued?
Kevin Evans
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on 04-12-2023 03:24 PM
Message 9 of 12
Should be done now!!
Kevin Evans
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on 04-12-2023 03:14 PM
Message 10 of 12
Profile updated Chris
Kevin Evans
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on 04-12-2023 03:10 PM
Message 11 of 12
Hi acftus,
Can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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