CallSafe cannot cancel in My Account page gives OOp's doesn't work

[Bojangle]

Following your email I tried to cancel CallSafe in My account because I almost never use my landline. The account management page for CallSafe does not work it states OOp's  not working and getting nowhere on other pages.

[Mandisa-TT]

I have gained access on your account and looked into your landline usage and you do not use your landline, I have removed the boost off your account and it will be disconnected within the next 24hours, you will be getting a confirmation email within the next 24 hours.

[Mandisa-TT]

Hi @Bojangle I'm sorry to hear that, I will be able to access your account and assist you with your query. 

[Mandisa-TT]

Thank you @amiaspden1 for being helpful. 

[amiaspden1]

I had that same problem, I was using Chromium browser on Linux. I then read some threads on here and saw a suggestion to try another device so I thought I'd start by just trying a different browser. It worked fine in Firefox! I suspect it was some extension installed in Chromium which was stopping a popup from coming up.

[Gliwmaeden2]

@Bojangle, My Account doesn't work well these days for adding / removing boosts etc, unfortunately, so you're best to ring 03451 720088 or use Chat. 

Detailed hours are given here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...