CallSafe cannot cancel in My Account page gives OOp's doesn't work

[Bojangle]

Following your email I tried to cancel CallSafe in My account because I almost never use my landline. The account management page for CallSafe does not work it states OOp's  not working and getting nowhere on other pages.

[Mandisa-TT]

Thank you @Gliwmaeden2 for your help.

[Gliwmaeden2]

Did you try a different browser, allow pop ups, disable ad blockers etc @Nimiq4.

If you still can't shift it in My Account, ask on 03451 720088 or Chat over the weekend. 

If you still have an issue with this, please return to the message board and click start a topic so that forum staff can remove it for you. 

They are not on here at weekends though.

[Nimiq4]

I have exactly the same problem, clicking the Manage button goes to a missing page with "Oops!"

Tried several times, alway the same.

[Mandisa-TT]

I have gained access on your account and looked into your landline usage and you do not use your landline, I have removed the boost off your account and it will be disconnected within the next 24hours, you will be getting a confirmation email within the next 24 hours.

[Mandisa-TT]

Hi @Bojangle I'm sorry to hear that, I will be able to access your account and assist you with your query. 

[Mandisa-TT]

Thank you @amiaspden1 for being helpful. 

[amiaspden1]

I had that same problem, I was using Chromium browser on Linux. I then read some threads on here and saw a suggestion to try another device so I thought I'd start by just trying a different browser. It worked fine in Firefox! I suspect it was some extension installed in Chromium which was stopping a popup from coming up.

[Gliwmaeden2]

@Bojangle, My Account doesn't work well these days for adding / removing boosts etc, unfortunately, so you're best to ring 03451 720088 or use Chat. 

Detailed hours are given here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...