Caller Display Has Stopped Working

[Ginge6]

The Caller Display Has Stopped Working On My Phone. I have tried connecting and un-connecting the phones. I have turned Off Caller Display and turned it back on again but no luck. Any help would be appreciated please.

[amahle-TT]

Okay, please do refer to your private messages as I will need your personal information, thanks.

[Ginge6]

Yes please; I would like to recieve the email about Using Calling Feature, any help is always welcome thank you.

Regards Ginge6

[amahle-TT]

As of 3rd June 2017, all TalkTalk Customers have had the Caller Display and last Caller barring service added to their account, free of charge.

This has been added as away to prevent any scam calls.

• Caller Display will show numbers calling through on the screen of their phone.
• Last Caller barring will allow the customer to bar the last 10 numbers that have called them.

We will now send you an email with a link, which will contain everything you need to know about your Provacy Calling Features.

This should fix most issues that are not caused by system or equipment faults.

Please read this email clearly to see if this helps to fix your query

Do you want to receive email about Using Calling Features?

[Ginge6]

That's correct a colleague of yours has already tried to do that for me and he coudn't get to work either.

Regards Ginge6

[amahle-TT]

So, you are unable to turn it on?

Please confirm.

[Ginge6]

Yes we can. Everything is working OK on the phone it's just the Caller Display not working.

Regards Ginge6

[amahle-TT]

Will you (and anyone who lives with you) be able to contact emergency services while your services remain impacted?

[Ginge6]

No: we have nothing like that connected.

Regards Ginge6

[amahle-TT]

Thank you for confirming, do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

[Ginge6]

Hi Amahie, 

Yes I am at home.

Regards Ginge6

[amahle-TT]

Okay, please confirm if you are messaging us from home.

[Ginge6]

Hi nambuso,

I have tried all of this again with the same result Caller Display is still not working.

Chris said he was reffering the problem to the Tech Dept.

I have heard nothing from them yet.

Regards Ginge6

[nambuso-TT]

Hi there Ginge6. I am very sorry to hear this. Please refer to the below link to know more about caller display:

About Caller Display - TalkTalk Help & Support

[Ginge6]

Hi Chris,

I am sorry to say no one has been in touch with me yet about the Caller Display not working.

Regards Ginge6

[Chris-TalkTalk]

No problem 🙂

[Ginge6]

Hi Chris,

Thank you for trying it is all appreciated at this end.

Regards Ginge6

[Chris-TalkTalk]

No problem, thanks for retesting. I'm out of ideas so I'll pass it over to our network team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris

[Ginge6]

Hi Chris,

Sorry for the delay I made the mistake of answering your email instead of comming through here.

Also sorry to say the caller display is still not working yet.

Regards Ginge6

[Chris-TalkTalk]

Hi Ginge6,

How are you getting on, have you had chance to retest?

Chris

[Chris-TalkTalk]

I've just re-added it so could you give it an hour or so and then retest. Please let us know how you get on

Chris