Caller Display Has Stopped Working

[Ginge6]

The Caller Display Has Stopped Working On My Phone. I have tried connecting and un-connecting the phones. I have turned Off Caller Display and turned it back on again but no luck. Any help would be appreciated please.

[Chris-TalkTalk]

No problem 🙂

[Ginge6]

Hi Chris,

Thank you for trying it is all appreciated at this end.

Regards Ginge6

[Chris-TalkTalk]

No problem, thanks for retesting. I'm out of ideas so I'll pass it over to our network team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris

[Ginge6]

Hi Chris,

Sorry for the delay I made the mistake of answering your email instead of comming through here.

Also sorry to say the caller display is still not working yet.

Regards Ginge6

[Chris-TalkTalk]

Hi Ginge6,

How are you getting on, have you had chance to retest?

Chris

[Chris-TalkTalk]

I've just re-added it so could you give it an hour or so and then retest. Please let us know how you get on

Chris

[Chris-TalkTalk]

OK thanks. I'm going to try removing it and re-adding it on one of our systems. I've just removed it now and will re-add it in an hour

Chris

[Ginge6]

Hi Chris,

I am sorry it's still not working.

Regards Ginge6

[Chris-TalkTalk]

Hi Ginge6,

I've made a change, could you please retest and let us know if Caller Display is now working 

Chris

[Ginge6]

Hi Sabelo,

I have done as you said but still no Caller Display.

Regards ginge6

[sabelo-TT]

Hello there @Ginge6 , thank you for bringing this to our attention as I do apologize for any difficulties/inconvenience that this may have caused to you. 

Sometimes faulty equipment or devices can interfere with Caller Display.

Try the following:

1. Disconnect all your devices leaving just your phone attached.
2. Test to see if Caller Display works.
3. Now reconnect each device one by one, testing Caller Display each time.