Get help with your TalkTalk landline and calling features.
on 13-04-2023 11:54 AM
Can't access voice messages on talktalk landline. Was working fine then stopped for no apparent reason. Can anyone help fix this. Thanks Gaynor
on 22-08-2023 09:12 AM
Morning,
Ok thanks for confirming. If this does happen again then please let us know and we can ask our Faults Team to take a look.
Thanks
on 22-08-2023 09:04 AM
Not sure exactly, I would say about every 4 months. Last time was in June and I think this is the 3rd time its happened.
Thanks
Gaynor
on 22-08-2023 06:09 AM
Morning,
Thanks for confirming. How often does this keep happening?
Thanks
on 21-08-2023 07:39 PM
Hi Michelle
Thanks for your help.
Just switched the ONT etc off for the 30 minutes and it seems to have done the trick. Hopefully it won't stop working again. Do you have any idea why this keeps happening?
on 21-08-2023 06:06 AM
Morning,
I'm sorry to hear this. Just to confirm, have you tried powering down the ONT and digital voice adapter for a full 30 minutes and then retested this again?
Thanks
on 18-08-2023 12:45 PM
I can't access my landline voicemail again. It keeps randomly not working when I haven't changed anything. Been not working for a few weeks now. Message box is full but can't access any of the messages. Also can't make phone calls but can receive calls. Makes the dialing tones but then nothing happens.
on 19-04-2023 06:47 AM
Hello,
We wouldn't recommend switching the ONT off too many times, however just for testing switching the ONT off once should be fine. Please let us know how you get on.
Thanks
on 18-04-2023 06:09 PM
Thanks for your advice. My concern is that when the ONT box etc was installed I was told by the openreach engineer to never switch the ONT box off.
on 18-04-2023 03:19 PM
OK thanks Gaynor, when you get chance could you power down the ONT, eero and Grandstream DVA, leave them off for at least 30 minutes then switch back on and retest
Thanks
Chris
Chris, Community Team
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on 18-04-2023 03:14 PM
Hi Chris
In that case yes I do have all three but I have not tried switching off the eero and grandstream yet as my daughter is using the inernet for her exam coursework which has to be handed in tomorrow so don't want to cause any disruption.
Thanks
Gaynor
on 18-04-2023 10:32 AM
The ONT is the box on the wall
Chris
Chris, Community Team
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on 18-04-2023 10:05 AM
Hi,
I do have the grandstream and the eero but not sure what you mean by the ONT.
Thanks
Gaynor
on 18-04-2023 06:39 AM
Morning,
Just to confirm, you currently have the ONT, eero and the grandstream digital voice adapter? Have you tried powering down the digital voice adapter and the eero for a full 30 minutes and then tried connecting this again?
Thanks
on 17-04-2023 04:35 PM
Just checked and the phone is connected to the grandstream box
Thanks
Gaynor
on 17-04-2023 03:11 PM
OK thanks, does you telephone connect directly to the router?
Chris
Chris, Community Team
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on 17-04-2023 03:09 PM
Not sure. It was all updated by talktalk to fibre about a year ago, so I presume talktalk did whatever they would normally do to keep everything working.
Thanks
Gaynor
on 17-04-2023 03:06 PM
OK thanks, are you using the Grandstream digital voice adapter?
Chris
Chris, Community Team
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on 17-04-2023 02:58 PM
Hi Chris
The phone dials the 1571 numbers but after that nothing happens.
Thanks
Gaynor
on 17-04-2023 09:54 AM
Hi Gaynor,
What happens when you try to access your voice mails?
Chris
Chris, Community Team
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on 17-04-2023 09:37 AM
Hi Karl
Yes that's correct. It was working fine and then just stopped when nothing had been changed this end.
Thanks
Gaynor