Cant use house phone

[Fizza]

Morning our phone line is engaged all the time and cant receive or make calls have checked that the phones are not off the hook

[Michelle-TalkTalk]

Hi Fizza,

Thank you for confirming and I'm glad to hear this. I've included a Help Guide below,

About your auto compensation credit - TalkTalk Help & Support

Thanks

Michelle

[Fizza]

Evening thank its workjng again, thank you for help on this, 

I was wondering if openreach would compensate us as we havent a phone and poor broadband for 2 weeks

[Karl-TalkTalk]

Hi

Openreach have now completed works in the area, can you confirm if your service has been restored.

Regards,

Karl. 

[Debbie-TalkTalk]

Hi Fizza

Openreach have provided the following update:

A switch off is required which this council require 5 days notice for. Works requested to be booked for 01/11 for 3 days.     Next review 31/10/23

I will keep monitoring for further updates from Openreach.

[Debbie-TalkTalk]

Hi Fizza

Openreach have left the below notes. I will keep monitoring the fault ticket for updates on the survey.

ESCALATED FOR SURVEY RESULTS

[Debbie-TalkTalk]

Hi Fizza

Openreach provided the below update yesterday afternoon:

This job has been passed to our Traffic Management. Traffic Management required to manholes.  This work requires a pre work survey which is scheduled for 24/10/23. The next review date will be 24/10/23.

[Debbie-TalkTalk]

Hi Fizza

Openreach have updated the fault ticket this morning to advise that this fault is still with the engineers, cabling is due to be replaced to resolve this fault.

I will continue to monitor for updates.

Thanks

[Fizza]

Thanks Karl do you have any updates according to reports people are trying to ring us and we dont know at our end

Thanks

[Karl-TalkTalk]

Hi

Tests are showing a fault so I've logged this out to Openreach for them to take a look.

With the current Storm and flood warnings today, there may be further reports or faults in your area, so lets wait and see what Openreach find.

Thanks

Karl.