Hello, not sure where to start but will try keep short and too point.
A number of months now I spoted on my telephone boosts options that there was an offer on " Unlimitited UK calls bost" the was a £4 pm discount. So I unselected the current " Unlimitited UK calls bost" ( full price ) and selceted save. Nice £4pm saving I thought, now next bill came and ALL of my calls were billed that the boost should have covered. I contacted talktalk after a waiting till next bill in case was refund due to switch over etc but same again. I again contacted talktalk and they just wanted to do a refund. I questioned if there was a fault with my bosts as calls should be free? The agent told me " I don't know, and I don't know how to raise it if there was. I just deal with billing " 🤔 She did say she'd raise it with he Manager.
During this all on going, I've spoted my caller display, call safe , anno caller reject , ex-directory listing? seems to also have packed up. I think the " Unlimitited UK calls bost " is now working as I've got a free UK call on my upcoming bill?!?!?
I've contact talktalk countless times and point out the bosts not working but get told " oh, it looks as if billing is dealing with this and put back to them" They tell me the same thing as the lady did they don't look at faults 😵
I've tried re-activeting call safe on line says will take a few mins and never turns on. On the phone I get a message say unable to active please contact us. 😡
We are now getting loads cold calls etc a day and also from numbers we had blocked via call safe.
I seem to be going round and round with this, can someone on here a MOD may be??
Thanks Pacman.
