Home phone not working, no dial tone, support staff useless.

[Trooper9]

Yesterday I spent one and a half hours on mobile phone to two different alleged technical support engineers. They were informed that there was no dial tone and that I had connected a simple corded telephone to the line and that I could only hear low level electronic noise. Eventually after running tests on the line I was told that the tests showed that there was no problem with the lines to my house so the "device's operating system could need updating by the vendor".  A simple corded telephone? They could not understand this. I suggested that the problem was probably with the Open Reach exchange but all I got back was the same answer, update the device!

Is there anyone I can call other than these clowns?

[Michelle-TalkTalk]

Hello again,

Thank you. I've run a few different tests on the line now which are all clear. If there is still no dial tone at the test socket with 2 different phones and all other equipment removed from the line, then we'll need to book an engineer to visit your property.

Please can you confirm that you accept potential time related engineer charges and also provide a few days availability AM (8-1) and PM (1-6) and we can book the next available visit for you.

Thanks

Michelle

[Trooper9]

Profile updated as requested.

[Michelle-TalkTalk]

Hello,

Please can you also add your home telephone number or account number to your Community Profile and confirm here once this has been completed.

Please do not post any personal information on the Community.

Thanks

Michelle

[Trooper9]

Hi Chris, my profile is updated as requested.

[Chris-TalkTalk]

Hi Trooper9,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Trooper9]

Yeah, I didn't notice that at the time. Was dashing to go out. I'm new to this forum and so far I'm totally underwhealmed with TalkTalk. Forced into it by Shell Broadband bailing out.

[Gliwmaeden2]

@Trooper9, the notification emails are from a No Reply address. 

So always post back in the thread to reply.

[Trooper9]

Hi Karl, I replied yesterday to your email:

Corded phone was connected directly to test socket, it is now connected to the ADSL splitter so that I can use the broadband. 

Yes please to engineer

The fault however may lie in the Outreach exchange as I have had this problem here several years ago.

[Karl-TalkTalk]

Hi

All tests are clear, so no visible issues identified.  If you have tried an alternative handset with nothing else connected, no router or filters etc, directly at the master socket or 'Test Socket' if you have one, and there is still no dial tone, then an engineer will need to be arranged.

As the tests are clear, this would be an appointed engineer at an agreed time with yourself.

Would you like to arrange this here ?

Thanks  

Karl.