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Get help with your TalkTalk landline and calling features.

Land line

newboy
Conversation Starter
Private Message TalkTalk
Message 9 of 9

Hi, I have tried to check on open case for landline. it says fixed on 4/11/2024.

Fault still same but I cannot run connection test as case is open?  which is correct . fault still exists, and cannot reach anyone in chat. Phone no use as I have hearing problems. Anyone assist. Thanks. (needed a rant)

 

 

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8 REPLIES 8

newboy
Conversation Starter
Private Message TalkTalk
Message 1 of 9

Hi Chris,

yes please. I cannot think  of what to try next, so need someone to look at my setup.

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Message 2 of 9

OK thanks. to investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you


Chris

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newboy
Conversation Starter
Private Message TalkTalk
Message 3 of 9

Hi Chris,

 Yes tried in test socket.  I have two sockets.

thanks.

 

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Message 4 of 9

Hi newboy,

 

Did you try with the telephone connected to the test socket (the socket under the master socket faceplate)? 

 

How many telephone sockets do you have in your home?

Chris

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newboy
Conversation Starter
Private Message TalkTalk
Message 5 of 9

Hi Karl,

I have tried an old corded phone I had ,same result. also tried in master socket,  slightly better but still crackly.

Thanks

 

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Message 6 of 9

Hi

 

OK, before we look to arrange an engineer, just a couple of quick questions. 

 

Have you tested another handset to rule out a fault with this, or tested it at a friends or neighbours so you are sure this is working correctly ?

 

Have you tested directly at the master socket of 'Test Socket' if you have one ?

 

Thanks  

Karl. 

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newboy
Conversation Starter
Private Message TalkTalk
Message 7 of 9

Hi Debbie,  Thanks for reply, 

No, I do not have a no dial tone fault.  It is just very noisy,  crackles a lot. 

I am hard of hearing as it is, this just makes it impossible.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 8 of 9

Hi @newboy 

 

I'm really sorry about this.

 

The line tests are clear. Do you have a no dial tone fault?

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