Get help with your TalkTalk landline and calling features.
on 12-11-2024 11:09 AM
Hi, I have tried to check on open case for landline. it says fixed on 4/11/2024.
Fault still same but I cannot run connection test as case is open? which is correct . fault still exists, and cannot reach anyone in chat. Phone no use as I have hearing problems. Anyone assist. Thanks. (needed a rant)
Friday
HI Michele,
Not sure what you mean by time related, but yes I understand if fault is on my side, I will have to pay for engineer visit.
I need box and wiring checked. Available all day next Mon, Tues or Thursday.
thanks
Friday
Morning,
If the noise is still present at the test socket with 2 phones then we'll need to arrange another engineer visit. Please can you confirm acceptance of potential time related engineer charges and provide a few days availability AM and PM and we can book this in for you.
Thanks
Michelle
Thursday
Hello again,
I've re-checked and the planned engineering work is still open. I'll continue to monitor.
Thanks
Michelle
Thursday
Morning,
I've just checked and it's still showing the planned engineering work ongoing so I will check this again this afternoon.
Thanks
Michelle
Wednesday
Thank you.
Wednesday
Good afternoon,
Ok thank you for confirming. I've re-run the line test now which is clear, however I can see that there is currently planned maintenance work ongoing. As this may be affecting the line then I will check this again in the morning to see if this is resolved before we raise this back to Openreach.
Thanks
Michelle
Wednesday
Hi Michelle, yes the noise is still at test socket, he did not use his own equipment to test socket. He did check green box in road and said he found two damage clips which he replaced.
Wednesday
Morning,
I'm sorry for the delay. Can I just confirm, was the engineer also able to replicate the noise when they tested with there own equipment? Is the noise still present at the test socket at the moment please?
Thanks
Michelle
Tuesday
Hi Chris, engineer came, crackle still there, case has been left open. my setup still not checked, box in house not been checked.
on 14-11-2024 03:45 PM
Thanks 🙂
Chris, Community Team
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on 14-11-2024 03:44 PM
Thanks Chris, will do.
on 14-11-2024 02:14 PM
Hi newboy,
I've booked the first available appointment as requested - November 18 2024, AM - please let us know how you get on
Chris
Chris, Community Team
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on 14-11-2024 11:34 AM
Hi, 20th and 27th of this month, not available.
Thanks.
on 14-11-2024 11:27 AM
Hi @newboy
Thanks for your reply.
Are there any specific days you aren't available for an engineer? I can then book the first available visit based upon your availability.
Debbie
on 14-11-2024 10:24 AM
.Hi Debbie,
I am available most am, some pm this month.
Thanks.
on 14-11-2024 07:13 AM
Morning newboy
I can arrange the Openreach engineer visit for you.
Please can you provide your availability for this visit AM and PM?
Can you also confirm potential Engineer charges
Thanks
Debbie
on 13-11-2024 05:40 PM
Hi Chris,
yes please. I cannot think of what to try next, so need someone to look at my setup.
on 13-11-2024 12:59 PM
OK thanks. to investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you
Chris
Chris, Community Team
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13-11-2024 11:30 AM - edited 13-11-2024 11:33 AM
Hi Chris,
Yes tried in test socket. I have two sockets.
thanks.
on 13-11-2024 08:11 AM
Hi newboy,
Did you try with the telephone connected to the test socket (the socket under the master socket faceplate)?
How many telephone sockets do you have in your home?
Chris
Chris, Community Team
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