Land line

[newboy]

Hi, I have tried to check on open case for landline. it says fixed on 4/11/2024.

Fault still same but I cannot run connection test as case is open?  which is correct . fault still exists, and cannot reach anyone in chat. Phone no use as I have hearing problems. Anyone assist. Thanks. (needed a rant)

[Chris-TalkTalk]

I've booked the engineer for - January 10 2025, AM - please let us know how you get on

Chris

[Chris-TalkTalk]

OK, I'll book the engineer now and get back to you with the details

Chris

[newboy]

Yes, with weather thought they would be booked.  Thanks.

[Chris-TalkTalk]

We can usually get an appointment next working day or the day after so are you available Thursday Friday AM this week if they are available?

Chris

[newboy]

Hi, any time Mon ,Tues am, Wed anytime Thurs am, Fri am.

[Chris-TalkTalk]

Thanks. Could you let us know when you can be available for the visit and we'll book it for you

Chris

[newboy]

Yes, that's accepted, either. Thanks.

[Chris-TalkTalk]

Ok, if you'd like us to go ahead can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[newboy]

Hi, thanks for that.

[newboy]

Hi, thanks , that would be great.

[Chris-TalkTalk]

Hi newboy,

Happy New Year, sorry to hear that you still have the crackle. Line test is clear so if you still hear that crackle with the telephone connected to the test socket we'll need to arrange another engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Gliwmaeden2]

I'll re-escalate this for you, @newboy.

It's helpful to continue with the same thread. 

[newboy]

Hi, Happy New Year to one and all.

Re landline, engineer did not come back as promised.  Crackle still on line , Do I need to start again with new request?  Thanks.  (Will wait until weather improves.)

[Michelle-TalkTalk]

Morning,

You're very welcome 🙂

Michelle

[newboy]

Hi.

thanks, I will.  My thanks also to Michelle and Debbie for all assistance.

[Karl-TalkTalk]

Hi

That sounds positive.  Let us know here if you do require further assistance.

Karl.

[newboy]

Hi Michelle, 

Engineer came and checked box in house, said it threw up a couple of faults which he would check out.

Rang later to say he thinks it is all sorted, but to check over next couple of days to see if fault stays away, if not he would come back. Thanks for your help.

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

No problem 🙂

Thanks

Michelle

[newboy]

Hi Michelle,

thanks for that, fingers crossed.