Land line

[newboy]

Hi, I have tried to check on open case for landline. it says fixed on 4/11/2024.

Fault still same but I cannot run connection test as case is open?  which is correct . fault still exists, and cannot reach anyone in chat. Phone no use as I have hearing problems. Anyone assist. Thanks. (needed a rant)

[Michelle-TalkTalk]

Hi newboy,

Ok. If you would like to go ahead with an engineer visit then please just post back here and we can arrange this for you.

Thanks

Michelle

[newboy]

Hi,  as stated in email, the noise is still there after about 30 seconds of talking, even though it is a brand new phone.

But I wish to call it a day. The line is always clear when anyone tests it, and engineers are unable to find reason for it.  All extensions have been removed so all suggestions have been seen to.  I will just keep the one phone.   I need the exercise anyway! 

  I thank you for your patience and help, and to all others who have helped also.

Until next time, take care.

[Michelle-TalkTalk]

Morning,

Has the noise on the line now been resolved for you?

Thanks

Michelle

[newboy]

Hi, Just to confirm email,

I reserve judgment, but wish to put this to bed and hope done for good,

I thank everyone who assisted. 

Until next time, cheers.

[Michelle-TalkTalk]

Morning,

The planned maintenance work has now been completed. Is the noise still present on the line now? Does your main socket have a test socket, if it does then is the noise still present there too? 

Thanks

Michelle

[newboy]

Hi Michelle, Thanks for reply,

unless planned maintenance is to change 60 year + old copper line, not sure what they can do, but grateful if they would come again.

Thanks

[Michelle-TalkTalk]

Good afternoon,

Thanks for the update and I'm sorry to hear that. I've re-run the line tests now which are still clear, although I can see that there is currently planned maintenance happening at the moment. If the noise is still present once the maintenance is finished then the next step would be to arrange an engineer visit to the property to investigate further.

Thanks

Michelle

[newboy]

Hi, update from (one of) your favorite pests, 

I have remove extensions, tried other phone I had, and purchased new phone.

Still have noise on line when making a call, after about 10 seconds. Tried it into master socket as well.

I am at a loss as to what do do now except suck it up.  Do you have any other suggestions?  Thanks.

[Michelle-TalkTalk]

Hi Phil,

Thanks for the update and please let us know how you get on.

Thanks

Michelle

[newboy]

Hi Chris,

Engineer came, tested and cleaned up wires into Master socket.  Suggested if fault continues it could be phone itself, or extension wires into garage. So am trying another hand set first, then will remove extension.  hope it is first, but as it sometimes takes a minute to start crackle will have to wait and see.

Thanks to all for all your help, and to engineer as well.

Its over to me now.

Cheers.

Phil.

[Chris-TalkTalk]

I've booked the engineer for - January 10 2025, AM - please let us know how you get on

Chris

[Chris-TalkTalk]

OK, I'll book the engineer now and get back to you with the details

Chris

[newboy]

Yes, with weather thought they would be booked.  Thanks.

[Chris-TalkTalk]

We can usually get an appointment next working day or the day after so are you available Thursday Friday AM this week if they are available?

Chris

[newboy]

Hi, any time Mon ,Tues am, Wed anytime Thurs am, Fri am.

[Chris-TalkTalk]

Thanks. Could you let us know when you can be available for the visit and we'll book it for you

Chris

[newboy]

Yes, that's accepted, either. Thanks.

[Chris-TalkTalk]

Ok, if you'd like us to go ahead can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[newboy]

Hi, thanks for that.

[newboy]

Hi, thanks , that would be great.