on 06-08-2024 11:30 AM
Message 28 of 28
Yesterday I spent one and a half hours on mobile phone to two different alleged technical support engineers. They were informed that there was no dial tone and that I had connected a simple corded telephone to the line and that I could only hear low level electronic noise. Eventually after running tests on the line I was told that the tests showed that there was no problem with the lines to my house so the "device's operating system could need updating by the vendor". A simple corded telephone? They could not understand this. I suggested that the problem was probably with the Open Reach exchange but all I got back was the same answer, update the device!
Is there anyone I can call other than these clowns?
Answered! Go to Solution.
Labels:
- Labels:
-
no service
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
27 REPLIES 27
on 08-08-2024 10:26 AM
Message 21 of 28
Hello,
Please can you also add your home telephone number or account number to your Community Profile and confirm here once this has been completed.
Please do not post any personal information on the Community.
Thanks
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 08-08-2024 10:14 AM
Message 22 of 28
Hi Chris, my profile is updated as requested.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 08-08-2024 09:08 AM
Message 23 of 28
Hi Trooper9,
Can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 07-08-2024 04:20 PM
Message 24 of 28
Yeah, I didn't notice that at the time. Was dashing to go out. I'm new to this forum and so far I'm totally underwhealmed with TalkTalk. Forced into it by Shell Broadband bailing out.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 07-08-2024 04:13 PM
Message 25 of 28
@Trooper9, the notification emails are from a No Reply address.
So always post back in the thread to reply.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 07-08-2024 04:10 PM
Message 26 of 28
Hi Karl, I replied yesterday to your email:
Corded phone was connected directly to test socket, it is now connected to the ADSL splitter so that I can use the broadband.
Yes please to engineer
The fault however may lie in the Outreach exchange as I have had this problem here several years ago.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 06-08-2024 11:49 AM
Message 27 of 28
Hi
All tests are clear, so no visible issues identified. If you have tried an alternative handset with nothing else connected, no router or filters etc, directly at the master socket or 'Test Socket' if you have one, and there is still no dial tone, then an engineer will need to be arranged.
As the tests are clear, this would be an appointed engineer at an agreed time with yourself.
Would you like to arrange this here ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
- « Previous
-
- 1
- 2
- Next »
Related Content
- Total loss of service for a month, no compensation, moved and still being charged. in Broadband
- Full Fibre 150 drastic drop in speed in Full Fibre
- No internet for several days in Fibre
- Sagemcom FAST 5464 not connecting to ONT in Fibre
- 2.5Ghz band disabled since the latest firmware update, can't be re-enabled in Fibre