Get help with your TalkTalk landline and calling features.
on 06-08-2024 11:30 AM
Yesterday I spent one and a half hours on mobile phone to two different alleged technical support engineers. They were informed that there was no dial tone and that I had connected a simple corded telephone to the line and that I could only hear low level electronic noise. Eventually after running tests on the line I was told that the tests showed that there was no problem with the lines to my house so the "device's operating system could need updating by the vendor". A simple corded telephone? They could not understand this. I suggested that the problem was probably with the Open Reach exchange but all I got back was the same answer, update the device!
Is there anyone I can call other than these clowns?
Answered! Go to Solution.
Thursday
If you have any problems with your service then please start your own topic and the support team will be happy to help.
Thursday
totally agree this servis is terrible my home phone as never beenthe same since my upgrade wot a mistake try getting help thats a joke cont wait for my contract .jams126
on 15-08-2024 09:25 AM
Hi @Trooper9
Glad this has now been resolved for you.
Regards,
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 14-08-2024 09:41 PM
Are you sure it wasn't an Openreach Engineer?
on 14-08-2024 07:11 PM
An OutReach engineer came this morning, tested the line and guess what? The fault was in the Exchange as I'd originally suggested. Phone now working. Thank you Karl, Chris and Michelle of the support team.
It's a shame the original clowns (Indian call centre???) wouldn't listen but insisted that my corded basic handset need a software update 😂
on 09-08-2024 12:40 PM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 09-08-2024 12:29 PM
Thanks Karl, apologies for earlier, Dave
on 09-08-2024 11:41 AM
Hi
I've amended the booking to Wed 14th AM (8-1).
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 09-08-2024 11:30 AM
Hi Karl, sorry about this but I've just found out that my wife has a hospital appointment at 1100 on tuesday morning, any other day is fine. Being severely disabled I cannot put this hospital appointment off.
on 09-08-2024 10:59 AM
No Problem 🙂
as long as we can get the fault fixed for you, that's what matters.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 09-08-2024 10:57 AM
Hi Karl, Thanks. Apologies for various previous mistakes in messages, I'm new to this forum and so far I'm finding it confusing. It definitely
isn't as user friendly as other forums I'm in. Dave
on 09-08-2024 10:39 AM
Hi
Engineer has been booked for the earliest appointment available. Tues 13th Aug. AM (8-1).
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 08-08-2024 04:21 PM
Charges ok if he finds anything wrong in house. Previou day notice is ok.
on 08-08-2024 04:19 PM
Sorry, finger trouble, 8am to 1pm is ok.
on 08-08-2024 12:13 PM
Sorry but the AM time slot is 8am to 1pm (not 8-11). How much notice do you need (we can usually get an appointment next working day or the working day after)?
Could you also confirm that you accept potential engineer charges
Thanks
Chris
Chris, Community Team
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on 08-08-2024 12:09 PM
OK, 8 - 11 but I need to be notified in advance as I have a disabled person in the house.
on 08-08-2024 11:48 AM
Hi Trooper9,
The type of engineer that we book (appointed or non-appointed) depends on the line test results, if the line test passes then it's always an engineer visit to the home.
The appointment slots are 8am-1pm and 1pm-6pm, I'm sorry but we can't narrow it down any further
Chris
Chris, Community Team
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on 08-08-2024 11:22 AM
Any morning 9-11 but I really think that as the line tests are ok that the telephone exchange should be checked first to avoid an unnecessary visit.
on 08-08-2024 11:10 AM
Hello again,
Thank you. I've run a few different tests on the line now which are all clear. If there is still no dial tone at the test socket with 2 different phones and all other equipment removed from the line, then we'll need to book an engineer to visit your property.
Please can you confirm that you accept potential time related engineer charges and also provide a few days availability AM (8-1) and PM (1-6) and we can book the next available visit for you.
Thanks
Michelle
on 08-08-2024 10:32 AM
Profile updated as requested.