Home phone ripoff

[Morr69]

Been paying for my home phone for 4 months only problem is I haven't had a landline cos it's taking this long to fix it after switching to new eero box asked for a 4 month refund for landline which totaled to 54 pound and no one at talktalk want to know need to get a manager to phone me but when i answer they hang up its becoming a joke

[Arne-TalkTalk]

Hi Morr69

You should be entitled to Auto compensation for loss of service, You have an open compliant so the complaint manager will be able to help with this when they call you. 

Regards

[Gliwmaeden2]

Additionally, @Morr69, complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu....add your Talktalk account number in Personal Information. Scroll down to SAVE CHANGES. 

[Gliwmaeden2]

@Morr69, whether for the copper line or VOIP, it's not a separate charge from your broadband service.

You are only charged if you actually make calls, or you can add the boost, in the usual way....once it's all up and running.

Did you order VOIP at the time of ordering Full Fibre ? It can't be added later.

If you haven't ordered it at the right stage in the process, you simply carry on paying for Full Fibre at your package price regardless. 

So you can't get redress that way, but if you did order the VOIP initially and it's not materialising, then there may be some way you are covered by the automatic compensation scheme, for the delay or whatever. 

Wait for staff to comment on this before proceeding further with complaints etc.

Details of the compensation scheme:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583