I want to cancel Unlimited UK Calls Boost before renewing contract

[Swilee]

Please advise how I cancel my Unlimited UK Calls Boost. I am now out of contract and considering switching to SKY but would consider remaining with TT if cancelling this unneeded boost could be possible.

[Debbie-TalkTalk]

Hi Swilee

Apologies, I will resend the link to you now by Private Message.

Thanks

[Gliwmaeden2]

@Swilee, I gave you the phone number in my first reply. 

If you want to try Arne's links, you must respond the same day. 

[Swilee]

Unfortunately the link you sent does not seem to work. Please try again. Alternatively, Is there a number I can ring to discuss this? Thanks

[Arne-TalkTalk]

Hi @Swilee

I have resent the link. 

Once completed I can help.

Thank you. 

[Gliwmaeden2]

@Swilee, any links sent by staff in a PM are time sensitive and need a reply the same day.

Staff will need to send out a new link if you haven't responded successfully to the old one.

Please look out for their response during the day. 

[Swilee]

Hi, Sorry for not responding. Could you try helping me with this again please.

[Arne-TalkTalk]

Hi @Swilee

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Gliwmaeden2]

Ask them to remove the boost when you speak to an agent via Chat / phone support, @Swilee.

If renewing you are usually better off speaking directly with an agent rather than doing an online renewal. 

Call 03451 720088 after 9am, until 7pm Monday to Friday, till 6pm Saturday.