Incoming landline call problem
on 05-09-2024 02:03 PM
Message 34 of 34
Incoming calls aren't ringing on house phone. All that happens is that the landline phone pings once but doesn't ring. If I answer the landline 'ping' and speak nothing can be heard by the caller. We have tried two entirely different phones and neither will ring.
Outgoing calls are fine.
Calls can be heard as ringing on the callers phone, but aren't ringing on the actual landline. We don't have call divert or anything like that on the landline phones.
Thank you.
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Inbound fault
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33 REPLIES 33
on 10-09-2024 08:53 AM
Message 21 of 34
OK, I'll book the first available appointment and get back to you with the details
Chris
Chris, Community Team
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on 09-09-2024 05:50 PM
Message 22 of 34
Hi Chris, still not working at our end. If the engineer visit could be booked. Thanks, Mitch
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on 09-09-2024 08:13 AM
Message 23 of 34
Mitch, I've just tried something at our end, could you please retest and let me know if it's now working. If not then I'll go ahead and book the engineer
Chris
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on 09-09-2024 08:07 AM
Message 24 of 34
OK, I'll book the engineer now and get back to you with the details
Chris
Chris, Community Team
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on 09-09-2024 07:42 AM
Message 25 of 34
Chris, Yes the issue is still ongoing if you can book an engineer. Thanks Mitch
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on 09-09-2024 07:13 AM
Message 26 of 34
Hi Mitch,
Can you just confirm that you still have the same issue and I'll book the engineer
Chris
Chris, Community Team
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on 06-09-2024 07:42 PM
Message 27 of 34
Whatever works best for you, @Mitch-in-Notts. If you are with your parents at the time, they will be able to vouch for you and pass ID checks with you there.
Long term it's an idea to make sure that your parents are registered as vulnerable due to their age, and perhaps be a nominated user etc so that you could help them from further away.
See:
https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility
and:
Gliwmaeden2, a fellow customer.
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06-09-2024 06:53 PM - edited 08-09-2024 04:55 PM
Message 28 of 34
Thanks.
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on 06-09-2024 05:43 PM
Message 29 of 34
@Mitch-in-Notts, you'll need to specifically say that you do accept potential engineer charges.
Staff are not back on here before Monday now.
Gliwmaeden2, a fellow customer.
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06-09-2024 05:21 PM - edited 08-09-2024 04:53 PM
Message 30 of 34
Hi Michelle,
No I have removed the cables from the test socket and put the face plate back on. Tried phones again, same result.
Could you please book an engineer to visit, I accept any potential engineers charges. Any time or day as soon as possible is suitable.
Thanks,
Mitch
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on 06-09-2024 07:04 AM
Message 31 of 34
Hi Mitch,
Thanks for the update. Is the phone still connected to the test socket at the moment please? If the same fault is happening with 2 different phones then the next step will be to arrange an engineer visit to the property.
If you'd like to go ahead with this then please can you confirm acceptance of possible time related engineer charges and also provide a few days availability AM (8-1) and PM (1-6) and we can book the engineer visit for you.
Thanks
Michelle
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on 05-09-2024 05:14 PM
Message 32 of 34
Karl,
Thanks for the reply. Have unscrewed face plate. Plugged phone line into the test socket. Same result I'm afraid so it isn't the face plate that is causing an issue.
Thanks
Mitch
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on 05-09-2024 02:46 PM
Message 33 of 34
Hi
Line tests are clear. Have you tested the phone at the 'Test Socket' if you have one to rule out any issues with the faceplate of the socket.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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