Incoming landline call problem

[Mitch-in-Notts]

Incoming calls aren't ringing on house phone. All that happens is that the landline phone pings once but doesn't ring. If I answer the landline 'ping' and speak nothing can be heard by the caller. We have tried two entirely different phones and neither will ring.

Outgoing calls are fine.

Calls can be heard as ringing on the callers phone, but aren't ringing on the actual landline. We don't have call divert or anything like that on the landline phones.

Thank you.

[Chris-TalkTalk]

OK, I'll book the first available appointment and get back to you with the details

Chris

[Mitch-in-Notts]

Hi Chris, still not working at our end. If the engineer visit could be booked. Thanks, Mitch

[Chris-TalkTalk]

Mitch, I've just tried something at our end, could you please retest and let me know if it's now working. If not then I'll go ahead and book the engineer

Chris

[Chris-TalkTalk]

OK, I'll book the engineer now and get back to you with the details

Chris

[Mitch-in-Notts]

Chris, Yes the issue is still ongoing if you can book an engineer. Thanks Mitch

[Chris-TalkTalk]

Hi Mitch,

Can you just confirm that you still have the same issue and I'll book the engineer 

Chris

[Gliwmaeden2]

Whatever works best for you, @Mitch-in-Notts. If you are with your parents at the time, they will be able to vouch for you and pass ID checks with you there.

Long term it's an idea to make sure that your parents are registered as vulnerable due to their age, and perhaps be a nominated user etc so that you could help them from further away.

See:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

and:

https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act-Deputyship/ta-p/2205...

[Mitch-in-Notts]

Thanks.

[Gliwmaeden2]

@Mitch-in-Notts, you'll need to specifically say that you do accept potential engineer charges. 

Staff are not back on here before Monday now. 

[Mitch-in-Notts]

Hi Michelle,

No I have removed the cables from the test socket and put the face plate back on. Tried phones again, same result.

Could you please book an engineer to visit, I accept any potential engineers charges. Any time or day as soon as possible is suitable.

Thanks,

Mitch

[Michelle-TalkTalk]

Hi Mitch,

Thanks for the update. Is the phone still connected to the test socket at the moment please? If the same fault is happening with 2 different phones then the next step will be to arrange an engineer visit to the property. 

If you'd like to go ahead with this then please can you confirm acceptance of possible time related engineer charges and also provide a few days availability AM (8-1) and PM (1-6) and we can book the engineer visit for you.

Thanks

Michelle

[Mitch-in-Notts]

Karl,

Thanks for the reply. Have unscrewed face plate. Plugged phone line into the test socket. Same result I'm afraid so it isn't the face plate that is causing an issue.

Thanks

Mitch

[Karl-TalkTalk]

Hi

Line tests are clear.  Have you tested the phone at the 'Test Socket' if you have one to rule out any issues with the faceplate of the socket.

Thanks  

Karl.