Increase in spam calls on landline

[surfing69]

I have been getting an increasing number of spam calls on my landline on different numbers but with the same message. 

I cant block all of them as the phone only has 50 number memory

Is there any other way to stop these annoying calls?

thanks

[Arne-TalkTalk]

Hi surfing69

Callsafe has been removed as requested.

[surfing69]

Thanks - but not the best solution as i may have companies calling me for interviews and they cant leave a message

[fr8ys]

You can add your friends numbers to your accepted lust via my account. They will then go straight through to your voicemail. It's only those who have to announce themselves that won't be able to leave a message.

I found that the announcement of the person calling was left so I knew who had called and then I added them to my list of I knew their number.

[ferguson]

If you already have a screening facility on your phone, why use CallSafe? Have you tried turning it off via the handset as I mentioned earlier? 

EDIT: My bad, I have just realised you can turn it on via the handset, but not off again. Now that is a nuisance!

[surfing69]

Thanks - but what is the point of call safe if it disables the screening facility on my phone? I wanted this feature to stop spam callers but for genuine callers to be able to leave a message.  I am not prepared to pay for the privilege of TalkTalk voicemail when my phone already has this FOC. I guess i will have to turn off call safe and try and ignore the spam callers.

i have reached out to Tlktalk via chat to get them tio turn it off. It seems that they cant find this option either !!  

[ferguson]

CallSafe is not compatible with most built-in voicemail services. And the disappearance of the option to easily disactivate it from My Account has been raised before. Are you unable to switch it off via your handset? Dial 1 4 7 2 from your TalkTalk landline, then press 1.

Otherwise, the support team here should be able to do this manually for you. 

[surfing69]

hello

i have just found out that activating CallSafe has disabled the voicemail facility built into my phone.

However in order to test this I need to turn Callsafe off BUT Talktalk in their overarching wisdom have located it somewhere else where i can't find it!

I tried to follow the instructions in tjh elink you porovided https://community.talktalk.co.uk/t5/Articles/How-to-use-CallSafe/ta-p/2204789 

but it failed to get me to this option. 

this afternoon, i logged into my account and saw the format had changed i.e. 

 

when i clicked on manage add on's the next page i saw was 

 

 

when i clicked on manage telephone add-ons i was taken to a page i had never seen before and where there was NO sign of CallSafe

 

are you able to advise?  #

many thanks 

[Chris-TalkTalk]

Hi surfing69,

Sorry to hear that you're experiencing problems switching CallSafe off. Have you followed the process outlined here - How to use CallSafe - TalkTalk Help & Support

Thanks

Chris

[surfing69]

hello

i needed to turn off Callsafe as i needed to get a code from HMRC BUT despite cancelling this service a number of times over about 30 mins, it still remains set to ON., 

I need to understand why it took less than a minute to switch on but now i cannot apparently switch it off! 

Pls advise

[fr8ys]

Hope it helps.

[surfing69]

thanks !  I also found that you can turn this feature on from within my account.  It has now been activated !  

again thank  you 

[fr8ys]

You dont get charged for turning this on, so no, dialling 1472 will not incur a charge.

[surfing69]

hi

never knew this existed !  

However , I am concerned that if i call 1472 i will be charged. My Talktalk landline is currently PAYG. Would u be able to advise if i would be charged?

thanks

[fr8ys]

I found Callsafe very effective. I've used it 5 years plus and in that time I've not had one spam call. Spammers will not announce themselves.

Details can be found here

https://community.talktalk.co.uk/t5/Articles/About-CallSafe/ta-p/2204784