Landline fault

[Willow66]

I reported a fault on my landline on 17th January but have heard nothing from Talk Talk since then and the fault has not been fixed.   I am not able to make or receive calls - there is a crackle on the line when I pick up the handset.  Please could this been addressed asap.

many thanks.

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Bully685@#]

The problem I have is very similar,I can make calls but the crackle on the line makes it virtually impossible to hear what anyone is saying

[Debbie-TalkTalk]

Hi @Willow66

Openreach have now closed the fault as resolved, is everything working ok now?

Thanks

[Debbie-TalkTalk]

Hi Willow66

The fault is currently with the line engineer. I will check on this again in the morning for further updates.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Willow66

Thanks for your reply.

This fault has been escalated to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates and I will post back on this thread as soon as I have further information.

Debbie

[ferguson]

What sort of socket do you have?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

[Willow66]

I do not have a test socket.   My landline is still not working and the fault was reported on 17th January.  Please can this be fixed ASAP.

[Michelle-TalkTalk]

Good morning,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Willow66

I'm really sorry to hear this.

The line test has detected a potential fault. Can I just check, is the phone connected at the test socket at the moment?

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.