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Home Phone

Get help with your TalkTalk landline and calling features.

Landline not working

Greatwesternman
Conversation Starter
Private Message

yesterday

Message 3 of 3

On 10-10-2024 I reported my phone line not working, case no REP-14849471. It is now 15-10-2024 and my phone is still not working and I have had no updates. Please can you tell me when my phone line will be fixed? Thank you.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 1 of 3

Hi Greatwesternman,

 

I'm sorry to hear that you've been experiencing problems with your service. The latest update from Openreach (yesterday afternoon) says that traffic management has been booked for 17/10/24, so it looks as though the work is due to go ahead then. 


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and update you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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