Landline not working

[Greatwesternman]

On 10-10-2024 I reported my phone line not working, case no REP-14849471. It is now 15-10-2024 and my phone is still not working and I have had no updates. Please can you tell me when my phone line will be fixed? Thank you.

[Chris-TalkTalk]

I've spoken to an Openreach desk agent, they've checked and confirm that the target fix date is the 31/10/24. I'm sorry this is taking so long but hopefully it will be resolved soon. I'll check back with you on Thursday.

Chris

[Chris-TalkTalk]

I'm sorry for the delay. The last update was on the 23rd, I'll speak to an Openreach desk agent and get back to you

Chris 

[Gliwmaeden2]

Details of automatic compensation are here, @Greatwesternman.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

It can't be calculated until after the problem is resolved as they obviously don't yet know how many days it has to cover. 

It then takes up to 30 days to show in your My Account. 

Staff will respond after the weekend. 

[Greatwesternman]

It's now 26th October and my phone line is still not working. Case ref REP-14849471 has not been updated since 10th October.

Please can I have an update as to when my phone line will be restored, and will I receive compensation for being without a landline phone for over two weeks?

Thank you.

[Chris-TalkTalk]

Hi Greatwesternman,

I'm sorry to hear that you've been experiencing problems with your service. The latest update from Openreach (yesterday afternoon) says that traffic management has been booked for 17/10/24, so it looks as though the work is due to go ahead then. 

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and update you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.