Landline phone crackles while talking to someone

[Regan2]

During the past week, I’ve noticed when I’m calling people. My phone makes a crackle noise that makes it impossible to hear anything they are saying.

Its on my end and they can hear it too.

I have checked the wires and everything is connected.

Has anyone else encountered this issue of late.

[Regan2]

Hello,

It wasn’t connected to the test socket but it is now.

I never knew that there was such a thing nor was I aware the front panel was detachable.

Thanks 

[Chris-TalkTalk]

Hi Regan2

Thanks for updating your profile. Line test is passing but it is picking up a potential loop fault. Is your telephone currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Chris

[Regan2]

Thanks for the quick response 

I have updated my profile to include the information requested 

[Debbie-TalkTalk]

Hi @Regan2 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie