No Incoming or Outgoing Calls on Landline

[Vonney1]

Hi, 

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail. 

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

I’ve run a line test and this has come back saying everything is ok???  My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

[Vonney1]

Hi @Thabile-TT 

I am at home now if you need to run any tests, but I will not be around after 9am in the morning until the early evening.

[Vonney1]

Hi @Thabile-TT 

Yes I’m at home now

[Thabile-TT]

@Vonney1 I have checked your account, and thanks again for confirming that you have done the tests we suggested now we need to run some on your account. Please confirm if you are currently at home.

[Thabile-TT]

Hi there @Vonney1 I sincerely apologize for the inconvenience this is causing I will be able to further look into this please bear with me while I check this for you.

[Vonney1]

Hi @amahle-TT 

I’ve been able to do the checks and can confirm that my master socket is the NTE5C Mk4.

I’ve removed the cover and plugged a wired phone into the test socket and there’s definitely still no dial tone.

[amahle-TT]

No problem, we are here to help once you are able to do the checks you can get in contact with us here. 

[Vonney1]

Hi @amahle-TT 

The issue still needs fixing, but I am a bit busy at the moment which is why I haven’t replied to you previous messages.

as soon as I’m able to do the checks you asked me to do I will send you an update.

Thanks

[amahle-TT]

@Vonney1, please do let us know if the issue has now been resolved or if you still require us to continue fixing the issue, Thanks.

[amahle-TT]

Thank you @Telephone11.

[Telephone11]

engineer did something to my main internal phone socket( been there since house built) He said sometimes the wires just break down/get old.

I was getting all same probs as you.I thought it was because they are renewing the network,as openreach enginneers doing lots of renewing of fibres etc in my area.

Get an enginneer to check on your line,my fault was thought to be outside property originally,but still needed to come in to check line entering house.Guess everything just gets old and plays up eventyally.

All the best with getting it sorted out

[siphosethu-TT]

Hi there @Telephone11, thank you so much for the positive feedback, we are glad to hear the fault has been resolved.

[Telephone11]

Mine was same said line busy.

But today after phoning I have had an openreach enginner arrive at house.

Hey presto my problem sorted.Lovely lad sorted within the hour after days of frustration.

Hope they can sort yours too.

[Thabile-TT]

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice. The master socket will be a white box on a wall and is where the telephone line connects into your house from outside.
 

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

NTE 5C mk4

NTE 5C

NTE 5

FTTC

NTE 2000

Non-NTE

No Socket Provisioned

[Thabile-TT]

The line test result has identified an issue that may be caused by equipment and wiring in your home.

These issues are most often caused by problems with internal wiring. Common causes are:

• incorrect filter setup
• old, worn or damaged wiring
• use of an extension cable between the master socket and the router
• connecting to a telephone socket other than the master socket - which is the socket where the telephone line enters your property

I'll need to perform the test again with your equipment disconnected to check the most likely cause.

I'll guide you through the steps needed. Once I've retested with the equipment disconnected, I'll be able to tell you if an engineer is required or whether there are issues I can investigate with you through further checks

[Vonney1]

Also @Thabile-TT  when I try to call landline from my mobile I get message saying I’m already on a call before diversion to voicemail. 

it’s this message that makes me think there’s a fault at the exchange

[Vonney1]

Yes I have. The phone isn’t completely silent there is a background static sound 

[Thabile-TT]

Have you correctly connected the telephone cable to the telephone wall socket?

You will hear a click when inserting the telephone cable into the socket.

[Vonney1]

The display looks completely normal. It is an analogue landline phone so it doesn’t search for a signal

[Thabile-TT]

Thank you, I completely understand and I can see you were asked some of these questions yesterday, sometimes this can happen with the checks as the system will want to ensure that there were no changes made to the set up 
 

Can you take a look at the phones display, is it showing 'searching' or 'no signal'?

[Vonney1]

Hi @Thabile-TT 

I was asked this yesterday and the answer is still the same. The battery is full and the handset is in the base station which is plugged into the power