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Home Phone

Get help with your TalkTalk landline and calling features.

No landline -Beware of openreach

CMJTW
Conversation Starter
Private Message TalkTalk

on ‎26-09-2023 08:45 PM

Message 7 of 7

My landline has failed . It fails every ten years because Openreach buy the cheapest components available for their exchanges.

I had the same problem ten years ago and Openreach sent a lying scumbag who pretended to repair my home installation when he knew the problem was at the exchange. I was charged £135.

Within minutes of him leaving my home the landline had failed again and this went on for two months. Eventually another engineer attended and told me the problem was actually at the exchange.

I am now going through the same problem again. Thankfully I kept all of the emails from last time so hopefully the problem will be resolved quicker this time.

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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to CMJTW

on ‎02-10-2023 06:26 AM

Message 1 of 7

Hi CMJTW

 

I'm glad to hear that the fault has been resolved.

 

If you do experience any further issues then please let us know.

 

Thanks

 

Debbie

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CMJTW
Conversation Starter
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎29-09-2023 05:34 PM

Message 2 of 7

Back up and running and waiting for the inevitable scammers to start calling me again.

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to CMJTW

on ‎29-09-2023 09:36 AM

Message 3 of 7

Hi CMJTW

 

How are you getting on following the engineer visit?

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to CMJTW

on ‎28-09-2023 06:24 AM

Message 4 of 7

Hi

 

OK, lets see if the engineer attends, If not, we can pick this up and contact them.

 

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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CMJTW
Conversation Starter
Private Message TalkTalk

on ‎27-09-2023 07:55 PM

Message 5 of 7

I had two  text message from Openreach this morning giving me a link to troubleshoot the problem and asking me whether I still want them to attend. The link they sent was useless as it told me to go back to my service provider. I have confirmed their attendance tomorrow but following previous experience I am not holding out much hope 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎27-09-2023 07:48 AM

Message 6 of 7

Hi CMJTW

 

I'm really sorry to hear this. I can see that this fault has been passed to Openreach and an engineer visit has already been arranged.

 

Please let us know how you get on following this visit.

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