Get help with your TalkTalk landline and calling features.
23-10-2024 05:09 PM - edited 24-10-2024 01:13 PM
All of a sudden, people I call, or who call me, can not hear me, but I can hear them fine. Same applies to all handsets of my Gigaset DECT cordless phones (My landline was switched to VOIP a few weeks ago but has been working fine till now).
ALSO
With CallSafe, I am able to add or remove numbers online, but when I dial 1472 and it asks me to add a new number by pressing 2, I just get the 'Welcome to CallSafe' message again.
on 28-10-2024 11:16 AM
No Problem 🙂
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-10-2024 11:14 AM
Royal Mail just came to the door and I 'refused delivery', so the router is on it's way back from whence it came. Thanks @Karl-TalkTalk 👍
on 28-10-2024 10:10 AM
Hi
I'll get a returns bag out to you.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-10-2024 09:57 AM
The Router that you ordered is due to be delivered by Royal Mail today. I won't be needing that now, so, if I am in I will ask them to return to sender, but in case no-one is home and they deliver through the letterbox, could you please send me a returns bag? Thanks!
on 28-10-2024 09:07 AM
excellent, so Glad Danny was able to assist.
Regards,
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-10-2024 09:04 AM
Yes thanks, I can confirm that a very helpful 'Danny' came to the rescue on Friday and, so far, all has worked fine since then 🙂.
on 28-10-2024 08:58 AM
Hi aa2000
Our network teams advise they have resolved this with you and have set a callback at somepoint today to check in with you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-10-2024 12:39 PM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-10-2024 12:28 PM
Ok thanks Karl, I'll wait to hear back from you.
on 25-10-2024 09:44 AM
Hi
The Hub is still not being detected. I've raised this to our network teams to have a look at this.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-10-2024 09:30 AM
on 25-10-2024 09:23 AM
Hi
OK, I'll wait to hear from you.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-10-2024 09:22 AM
I have another new Hub 2 spare. I'll set it up now and get back to you in a few mins.
on 25-10-2024 09:20 AM
Hi
I'm still not showing the router under our network system when looking at the VOIP settings.
I've another router on the way so a hardware fault can be ruled out.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
25-10-2024 09:04 AM - edited 25-10-2024 09:06 AM
Ok, have just completed a pin reset which appears to have cured the CallSafe problem. Can't test the calls as inbound calls are routed to my Mobile.
25-10-2024 08:57 AM - edited 25-10-2024 08:59 AM
Hi
Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.
We can then see if the router will register.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-10-2024 08:52 AM
Thank you. What action are you taking in terms of fixes for both these issues please?
on 25-10-2024 08:47 AM
Hi
A call divert is now in place to your registered mobile number.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 24-10-2024 03:40 PM
Thanks @Karl-TalkTalk , I've just replied to that.
on 24-10-2024 03:38 PM
Hi
I've sent you a PM with some security details to complete.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.