This is now a JOKE!!
No phone for over a month (last month) with the same fault as last year. Now, off since Thursday with the same fault.😡
I’ve been online to chat for three and a half hours, all you do is go round in one big nightmarish loop asking to check this and check that. I’ve done this over and over and over again, is your phone plugged in, has your phone got power, does it work on another socket, have you tried another phone, want type of socket have you got, can you unplug everything and try the test socket etc, etc, etc. 🤪
Although I told them that last year it was a fault outside the property and again last month and i’ve told them the Open reach engineer told me both times, it is outside in the BT box, I still have to go through this "PROCEDURE".
This could well be a Monty Python sketch !!
And, contact or mention of compensation, although we had no phone for over a month, they are still taking our money from last month, disgusting, daylight robbery. 😡
