Telephone Settings issues since upgrade to Full Fibre

[aa2000]

I upgraded from Fibre 65 to Full Fibre 65 on 05 September 2024.  

Since the upgrade I find that my 'Withhold Number' setting in My Account has switched itself over to the number being withheld.   I have today twice unticked this option, but the tick just keeps returning.   I DO want people I call to be able to see my number.  

Also, my preferred 'Mobile Bar' option has always been set to bar calls to Mobiles. Since my upgrade, the check box has a tick in it, but I find I am still able to call Mobile numbers.  

Would be grateful for help in sorting these issues.  

[Arne-TalkTalk]

Thanks for replying ,  The settings list in My Account will be a lot longer to fix I'm afraid, as its not effecting all customers and there doesn't seem to be a common reason why.

[aa2000]

Hi @Arne-TalkTalk 

• Caller Display working again ✔️
• CallSafe working again  ✔️
• Telephone Settings list in 'My Account' still truncated, not offering full list of options  ❌

Thanks for your help in getting Caller Display and CallSafe working.  Is there still a general fault with the Telephone Settings list that means it's not showing all the options? 

[Arne-TalkTalk]

Can you test again.

[aa2000]

Thanks very much @Arne-TalkTalk . You'll understand I'm really anxious to have these vital services working again. 

aa2000

[Arne-TalkTalk]

We removed the broken callsafe off your account yesterday, which looks like its broken caller display again. 

[aa2000]

Any update/likely fix date from the Faults team on these 2 unresolved issues please?   I have not had use of these services since my 'upgrade' to Full Fibre which was on 5th of September.  

Also STOP PRESS:  With the rollback of my WiFi Hub 2 firmware to version SG4K100174 on 26/09, Wifi Calling has been restored on my Mobile, but I have once again lost Caller Display on my home phone, all my incoming calls are showing Withheld again.  

[Arne-TalkTalk]

Still working on it. Sorry

[aa2000]

Thanks Arne. This is the latest status on these issues on 18 September AM:  

• Caller Display working again since Mon 16 September  ✔️
• CallSafe still not working and unable to activate either online or via 1472  ❌
• Telephone Settings list in 'My Account' still truncated, not offering full list of options  ❌

Any more news as to when these remaining issues will be fixed please?   

[Arne-TalkTalk]

Ok will add it to the list, Callsafe is actually showing as active on the account, I think this is another of the services that hasn't carried over to VOIP. 

[aa2000]

Ok @Arne-TalkTalk .  Can you include CallSafe in the log as well please.  Following my upgrade to Full Fibre VOIP, without any warning or notification, my CallSafe has been switched off also, thus deleting my lengthy list of Callsafe approved and blocked numbers built up since CallSafe was introduced.  I am unable to reactivate CallSafe, neither in My Account or via 1472.  

Hope a speedy resolution can be found to these issues. 

Thanks. 

[Arne-TalkTalk]

We are going to have to log this as a fault, the removal request from yesterday has not completed, usually it takes a few hours, in this case its still showing as pending.

[aa2000]

Hi @Arne-TalkTalk 

I received a 'We've made the changes you asked for' email which states that 'We've removed Caller Display'.    In 'My Account' Telephone Settings list, Caller Display is still ticked.   When I call the phone from my Mobile, it still shows as Withheld.   So unsuccessful I'm afraid. 

[Arne-TalkTalk]

Ok, will repeat the process from yesterday.

[aa2000]

Yes I'm sure. 

[Arne-TalkTalk]

Are you sure those inbound callers are not withholding their numbers?

[aa2000]

Hi @Arne-TalkTalk 

One step forward, and one back I'm afraid.... Now all of a sudden Caller Display isn't working.   Inbound calls now show as 'Withheld'. 

The Telephone Settings list does show Caller Display with a tick against it, but I'm afraid it's not working, whereas it was until this afternoon's changes.   Please can you re-add Caller Display, thanks a lot. 

[Arne-TalkTalk]

Ok , ill remove it ASAP 

[aa2000]

Hi @Arne-TalkTalk 

Apologies for any confusion but I actually now would prefer the Mobile Bar to be deactivated so that calls to Mobiles are possible. Thanks a lot. 

[Arne-TalkTalk]

Ive re-added the mobile bar can you test it.  If you need any boosts, that are not showing in My Account you can always post on here and we can add it while the missing boost issue is issue is still ongoing. 

[aa2000]

Thanks @Arne-TalkTalk 

I can confirm that 'Withheld Number' is now showing unticked.    The 'Mobile Bar' is still not showing on the list but it has deactivated, which is fine.   

The only 'Call Boost' option that's showing is Evening and Weekend, but I guess I can call in if I want the Unlimited option.