Unable to Make Outgoing Calls

[GBNoble]

Hi,

I have been unable to make outgoing calls since last week. All calls I try to make are automatically directed to the TalkTalk Collections service.

I am receiving incoming calls perfectly well and internet access is also unaffected.

There had been a hold/bar on my services due to outdated payment details, however my account is now in credit.

I have tried to have my calls reinstated via calling the Collections service twice now and both times I have been told there is no restriction however my problem remains.

Thanks in advance.

[Debbie-TalkTalk]

Hi RogerHoward

I'm sorry to hear this.

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

Debbie

[RogerHoward]

I have been going through this same situation myself, for just over a month now, recently from changing to a new phone.

Talk Talk tell me my phone line is ok after checking, So I believe the errors here are with Talk Talk.

[Arne-TalkTalk]

Thank for the update.  

[GBNoble]

Hi,

I have tested and can confirm that I am able to make outgoing calls now.

Many thanks for your help.

[Arne-TalkTalk]

Hi GBNoble

Can you try again now. 

[GBNoble]

Yes, my internet access is perfectly fine.

And yes, dialling the landline from a mobile phone works but 1471 still directs me to the automated service instead of telling me who tried to call me last.

If it helps, this is the automated message I receive when attempting to make a call:

"You have been automatically put through to TalkTalk to reactivate this phone number but we need to speak to the account or password holder. If they're not available right now please get them to give us a call. Thanks. To make a payment or check your balance using our automated service, press 1 or to speak to one of the team, press 2."

[Gliwmaeden2]

1471 gets you to the last number to call you, doesn't it?

If they had phoned you, that's all you are going to get till someone else rings, @GBNoble.

Try phoning your landline from your mobile and then afterwards check to see if 1471 gives you your mobile number read back?

[Gliwmaeden2]

So the internet is working fine?

Or can you still not browse as well as not make outgoing calls, @GBNoble?

[GBNoble]

Thank you for the suggestion, @Gliwmaeden2. Unfortunately, it did not work.

I had previously been switching off my router for around 20 minutes as advised by the call centre staff, but this time, I unplugged it and left it off overnight.

This morning, I plugged it back in and attempted to call 1471 as a test and was immediately redirected to the Collections department again.

[Gliwmaeden2]

If your account is in credit, unplug the router for fully 30 minutes.

When it starts up again, it should kick start the whole service for you, @GBNoble.