why is it so difficult to contact a human at Talktalk

[portonian]

I have been trying to contact Talktalk to give them a number to divert my calls to, but is nigh on impossible.

[Gliwmaeden2]

You should be able to set it up via My Account, @portonian:

https://community.talktalk.co.uk/t5/Articles/About-Call-Divert/ta-p/2205322